Terms & Conditions

1. Agreement

These Terms & Conditions govern your use of Kollusion websites, accounts, ticketing services, digital experiences, and events. By accessing our platform or purchasing a ticket, you agree to these terms. If you do not agree, please do not use the service.

2. Eligibility

You must provide accurate information when creating an account or completing purchases. You are responsible for keeping your account credentials secure and for activities carried out under your account.

3. Tickets and Event Access

• Tickets are subject to availability and are valid only for the specific event and date shown at purchase.
• Event entry may require a valid ticket QR code, identification, or additional checks for security and capacity control.
• Resale, duplication, or unauthorized distribution of tickets may result in cancellation without refund.
• We reserve the right to refuse entry or remove attendees who violate venue rules, safety instructions, or community standards.

4. Payments and Pricing

Ticket prices, fees, accepted payment methods, and taxes are displayed during checkout. Prices may change before purchase confirmation. Payment processing is handled through trusted third-party providers, including card and crypto payment processors where available.

5. Refunds, Transfers, and Cancellations

Unless stated otherwise for a specific event, ticket sales are final. If an event is cancelled and not rescheduled, we may issue a refund to the original payment method where possible. If an event is postponed or materially changed, we may provide transfer or credit options at our discretion and in line with local law.

6. User Conduct

You agree not to misuse the platform, interfere with services, attempt unauthorized access, engage in fraud, or use the website in a way that harms others. We may suspend or terminate access for violations.

7. Intellectual Property

All platform content, branding, logos, graphics, and event materials are owned by Kollusion or used under license. You may not reproduce, distribute, modify, or commercially exploit content without prior written permission.

8. Availability and Service Changes

We may update, suspend, or discontinue parts of the platform or features at any time. We do not guarantee uninterrupted or error-free operation, though we aim to maintain reliable service.

9. Limitation of Liability

To the maximum extent permitted by law, Kollusion is not liable for indirect, incidental, special, or consequential damages arising from use of the platform, ticket purchases, or event participation. Nothing in these terms excludes liability that cannot be excluded under applicable law.

10. Governing Law

These terms are governed by the laws of Switzerland, without regard to conflict of law principles, unless mandatory consumer protection laws in your jurisdiction apply.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be posted on this page with an updated "Last updated" date. Continued use of the platform after updates means you accept the revised terms.

12. Contact

If you have questions about these terms, please reach out through our contact page.